I have been planning my trip to Bali since December, when I called Bangladesh Biman–the government-run public airlines– to ask the fare. Over the next few months, I decided on my exact schedule: I would fly to Bangkok, then to Bali; back to Bangkok, and spend some time there before returning to Dhaka. In March, Thomas and I braved the Biman office in Motijheel to buy my ticket to Bangkok; after a two hour adventure, I had a ticket for 31 May.
Yesterday, one week before my departure, I received a call: ‘Sorry madam, we are cancelling our flights to and from Bangkok from June 1. You will have to find another airline.” What, what?? I have one week to deal with this??
Today I went to the Banani Biman office to see what I could do. No, sorry, they said, you have to go to the same office where you bought the ticket. Ok, fine, so I travel down to Motijheel, and after going to three different counters, I finally reach a nice man willing to help me. Thinking I didn’t understand Bangla, he called another office, and asked for the agent who had sold me the ticket and asked him if he remembered selling a ticket to a foreigner. I was baffled as to why I need the EXACT agent to take care of the matter, and how he could possibly remember this one foreigner to whom he sold a ticket two months ago (on second thought, though, it’s very possible that he would remember, being as I might have been one of a handful). The agent, for whatever reason, refused to come into the office at that time, and asked if I could come in tomorrow. I complained that I have to go to office, and the agent (through the nice counter man) said I should just come after my trip to Bali to get my refund. What? You gotta be kidding me! You owe me this refund, it’s the fault of the airline, and you want me to wait on my money?
After asking the counter man again if there was any way HE could do anything, I realized I would have to come back the next day. It’s still not clear to me why I need the man who sold me the ticket to give me the refund. It’s one of those mysteries of customer services in Bangladesh.

Says too much about Bangladeshi 'identity'